Customer Success Executive

Job Description:

CORE RESPONSIBILITIES

• Onboarding: Ensure smooth client onboarding.

• Relationship Management: Build and maintain strong client relationships.

• Customer Support: Provide timely and effective support.

• Training and Education: Offer ongoing training and resources.

• Account Management: Monitor accounts and identify growth opportunities.

• Feedback Collection: Gather and communicate client feedback.

• Retention: Proactively engage to prevent churn.

• Customer Advocacy: Represent client interests within the company.

Desired Profile / Criteria / Skills :

REQUIRED SKILLS 

• Excellent Communication

• Problem-Solving Ability

• Empathy and Patience

• Relationship-Building Skills

• Sales Acumen

• Time Management and Organization

• Adaptability

NICE TO HAVE SKILLS

• E-Commerce sales

• Brand Merchandising sales

• D2C Sales